Privacy Policy

1. Information We Collect

Personal Information

• Name and email address when you create an account
• Profile information you choose to provide
• Payment information for premium subscriptions (processed securely by Stripe)
• Communication preferences and contact information

Application Data

• Job application details (company names, positions, dates, status)
• Interview information and scheduling data
• Resume and cover letter content
• Notes and personal tracking information
• Documents and files you upload

Technical Information

• Device information and browser type
• IP address and general location
• Usage analytics and feature interaction data
• Log files and error reports
• Cookies and similar tracking technologies

2. How We Use Your Information

Service Provision

• Provide and maintain the job tracking service
• Process and manage your job applications data
• Generate AI-powered insights and recommendations
• Enable interview scheduling and management features
• Sync data across your devices and platforms

AI Model Training and Product Improvement

• Train and improve our AI models for better recommendations
• Analyze usage patterns to enhance user experience
• Develop new features based on user behavior
• Improve accuracy of job matching algorithms
• Enhance natural language processing capabilities

Marketing and Communication

• Send service updates and important notifications
• Provide customer support and respond to inquiries
• Send promotional emails about new features (with consent)
• Conduct surveys and gather feedback
• Create anonymized usage statistics and case studies

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in these limited circumstances:

• Service Providers: Third-party services that help us operate (Stripe for payments, AWS for hosting)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with merger, sale, or transfer of assets
• Aggregated Data: Anonymous, aggregated statistics for research and improvement

4. Data Security

• Industry-standard encryption for data transmission and storage
• Secure cloud infrastructure with AWS
• Regular security audits and updates
• Access controls and authentication measures
• Backup and disaster recovery procedures

5. Your Rights and Choices

GDPR Rights (EU Users)

• Right to access your personal data
• Right to rectification (correction)
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

CCPA Rights (California Users)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination

Exercising Your Rights

To exercise these rights, contact us at privacy@saasquatchlab.com. We will respond within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login and preferences
• Analyze usage and improve our service
• Provide personalized features
• Ensure security and prevent fraud

You can control cookies through your browser settings. Disabling cookies may limit functionality.

7. Data Retention

• Account data: Retained while your account is active
• Application data: Retained until you delete it or close your account
• AI training data: May be retained in anonymized form for model improvement
• Legal compliance: Some data may be retained longer if required by law

8. International Data Transfers

Your information may be processed in countries other than your own. We ensure adequate protection through appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service. Your continued use constitutes acceptance of the updated policy.

11. Contact Information